Virtual Vicky

What Vicky Virtual Is About

• Vicky Virtual provides virtual receptionist / call answering services, especially for the legal sector. They handle inbound calls, scheduling, message taking, posing as the first-contact for clients’ customers.
• Their services include live call answering, legal intake, appointment setting, call routing, outbound calling, message taking, etc.
• The company values exceptional customer service, reliability, positivity, and high standards of communication.

Role: Virtual Receptionist

Key Responsibilities

• Manage inbound calls and, when requested, make outbound calls.
• Take messages, schedule appointments, register event attendees, qualify leads, transfer calls, answer inquiries.
• Input summary notes for calls.
• Strive for first-call resolution with problem solving.
• Build rapport with callers, represent the company and its clients professionally.
• Handle multiple tasks concurrently, learn new material quickly.

Shift / Schedule

• Vicky Virtual operates 24/7; they offer various shift combinations to accommodate different schedules.

Qualifications / Requirements

• Excellent customer service skills; ability to build rapport quickly with callers.
• Strong written and verbal communication, with good grammar & spelling.
• Experience in handling calls.
• Ability to multi-task in a fast-paced environment.
• High reliability, able to self-manage and stay on task without constant supervision.
• Must have required hardware and setup:
  • Laptop or desktop (not Chromebook), compatible OS (recent versions of Windows or macOS).
  • Noise-canceling headset.
  • High-speed internet connection.

Other Features & Benefits

• Pay is not fixed in the listing; it is discussed during hiring process.
• They offer potential raises and bonuses as the company expands.
• Contractor position status is possible, which might allow for tax deductions depending on the candidate’s setup.
• Positive work environment is emphasized: growth, professionalism, and team spirit.