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Role & What You’ll Do
- Work fully from home as a Virtual Receptionist, answering calls for many different businesses and professionals.
- Tasks include: taking messages, screening new clients, booking appointments, collecting payments, transferring calls.
- You’ll need to understand caller needs; provide business information; contribute to maintaining quality service.
Who They’re Looking For — Requirements & Skills
- Strong typing & multitasking skills.
- Confident communicator in English — both verbal and written.
- Proficient on the computer; comfortable with new tools and responding to change.
- Quiet home workspace, reliable internet connection.
- Technical specs: desktop or laptop (with Google Chrome), at least 8 GB RAM, resolution minimum 1024×768, good broadband connection (upload, download, and latency)
- Must be eligible to work in the U.S. if applying there (background check required) or in Mexico for Mexico-based positions.
Scheduling & Availability
- The role is 100% remote and operates 24/7/365.
- You’ll need to work a minimum of 25 hours per week up to 40 hours depending on whether you’re part-time or full-time.
- Shifts are broken into smaller blocks (~2-5 hours), scheduled based on business/client need and your availability.
Compensation & Benefits
- U.S.-based agents: starting around US$15/hr. Bilingual English/Spanish may start at US$16/hr. Paid training and healthcare benefits available for those working 30+ hours/week.
- Mexico-based agents: starting from about US$11/hr. Paid training for them as well.
- There are additional incentives possible: employee referral bonuses, team awards.
